Last updated: 8 November 2026
1. Scope
These terms and conditions apply to all orders placed by consumers in the United Kingdom on the English version of the DERMASILEC website. By placing an order, you accept the terms in force on the day of your order.
2. Who we are
DERMASILEC LLC, a limited liability company registered in the State of New Mexico, United States, under number 008122889, with its registered office at 1209 Mountain Road Pl NE, Albuquerque, New Mexico 87110, United States.
Email: contact@dermasilec.com.
Full details are in our Legal notice.
3. Products
Our products are cosmetics that comply with the UK Cosmetic Products Regulation. Their main characteristics (ingredients, size, directions, precautions) are shown on each product page and on the packaging. Photos are as accurate as possible but are for illustration only.
For external use only, following the directions for use. We recommend a patch test on a small area before first use. If in doubt, especially during pregnancy or breastfeeding, ask a healthcare professional for advice.
Products are offered while stocks last. If an item becomes unavailable after you order, we will tell you and refund you within 14 days of payment.
4. Prices
Prices include VAT and all import charges. Delivery to the UK is free. We may change our prices at any time; you pay the price shown when you confirm your order.
5. Ordering
You choose your products, check your basket, enter your details, choose a payment method, read these terms and confirm your order, which means you agree to pay. We then send you a confirmation email. The contract is formed when you receive that confirmation.
We may cancel or refuse an order where there is a payment dispute on a previous order, a serious suspicion of fraud, or an unusually large quantity clearly intended for resale.
6. Payment
Payment is made online when you order, using the methods offered at checkout. Transactions are secured by our payment provider; we never have access to your full card details.
7. Delivery
Products are delivered to the address you give when ordering, in the United Kingdom, with tracking. Details are in our Delivery policy. We deliver within 30 days of the contract at the latest, unless agreed otherwise. Risk passes to you when you, or someone you nominate, take physical possession of the products.
8. Right to cancel
Under the Consumer Contracts Regulations 2013, you have 14 days from delivery to cancel your order without giving a reason. To cancel, email us a clear statement of your decision, then return the products within 14 days. Return postage is at your expense. We refund all sums paid, including the original delivery cost, within 14 days of receiving the products or proof that you have sent them.
Exception: for hygiene reasons, the right to cancel does not apply to sealed products that you have unsealed after delivery. A tube whose safety seal has been pierced or removed cannot be returned under the right to cancel; in that case, our 90-day money-back guarantee (section 9) may apply.
9. 90-day money-back guarantee
In addition to your statutory rights, we offer a free money-back guarantee, on these conditions:
- your request is made within 90 days of delivery;
- the order was placed directly on our website;
- limited to one request per person and per household (same name, delivery address or payment method);
- you return the tube(s) concerned, even opened or empty, to the address given in our Returns policy; return postage is at your expense.
We refund the price paid for the products concerned within 14 days of receiving the tubes, to your original payment method. Details are in our Returns and refunds policy.
10. Your statutory rights
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you may be entitled to a repair, replacement or refund. Nothing in these terms affects your statutory rights.
11. Liability
We are not responsible for use of the products that does not follow the directions or precautions for use. Results shown on the website are indicative and vary from person to person. If you have a reaction, stop using the product and let us know by email: we will log it as part of our cosmetic safety monitoring.
12. Personal data
Personal data collected when you order is handled according to our Privacy policy.
13. Intellectual property
All elements of the website (brand, logo, texts, visuals) are protected. Any reproduction without permission is prohibited.
14. Customer service and applicable law
For any question or complaint, contact us at contact@dermasilec.com. We will do our best to resolve any issue amicably. These terms do not deprive you of the protection of the mandatory consumer laws of the part of the United Kingdom where you live, and you may bring proceedings in the courts there.